Serco Inc. is seeking a highly skilled ServiceNow Developer to join our dynamic IT Support team supporting an Army Installation Management Command/Child/Youth Services contract. This position will report to the Service Delivery Manager and manage the contract’s FedRamp SAAS installation. The ideal candidate will have a strong background in ServiceNow development, including experience with ITSM ServiceNow modules. This role involves designing, developing, and implementing ServiceNow solutions to enhance our IT service management processes.

This position is remote with a preference for candidates located in Southern Colorado

In this role, you will:

• Design, develop, and configure ServiceNow solutions, including customizations and enhancements as the program grows.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Assist in the documentation of processes, workflows, and technical configurations.
• Work with Subject Matter Experts to develop and maintain ServiceNow workflows, scripts, business rules, UI policies, and client scripts.
• Integrate ServiceNow with other enterprise systems using REST/SOAP APIs and other integration methods.
• Perform unit testing and ensure quality standards are met.
• Provide Level 2 support for ServiceNow-related issues, troubleshooting, and resolving problems as needed.
• Participate in the development of ServiceNow best practices, standards, and guidelines.
• Stay updated with the latest ServiceNow features, releases, and industry trends

To be successful in this role, you will have:

• US Citizenship is required
• Bachelor’s degree in Computer Science, IT, or a related field
• Minimum of 2 years of hands-on experience with ServiceNow development and administration
• Strong understanding of ServiceNow modules such as ITSM
• Proficiency in JavaScript, HTML, CSS, and other web technologies
• Experience with ServiceNow integrations using REST/SOAP APIs
• Strong problem-solving skills and ability to troubleshoot complex issues
• Excellent communication and interpersonal skills

Additional desired experience and skills:

• Experience with Agile development methodologies
• Familiarity with ITIL concepts and practices
• Knowledge of ServiceNow Performance Analytics and Reporting
• Experience with ServiceNow Upgrade and Release Management
• Understanding of ServiceNow Security and Access Control
• Experience with Asset, HAM, CMDB implementation
• ServiceNow Certified Application Developer (CAD) or other relevant certifications preferred

In compliance with state and local laws regarding pay transparency, the salary range for this role is $83,365.11 to $138,941.85; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.