Are you a Helpdesk Support Specialist looking for a place where you can make an impact every day? We have an exciting opportunity supporting the United States Navy and our CNIC N6 program at the Navy Yard in Washington, DC.

CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making.  

In this role, you will:

• Document, track, and provide status on tickets relating to application, acquisition, installation, maintenance, troubleshooting and upgrades of systems and its software, other non-computing office essential systems, telephone/telecom related systems, Video Teleconferencing (VTC) systems and cabling infrastructures, or other IT systems as identified.
• Perform site surveys in support of the application, acquisition, installation, maintenance, troubleshooting and upgrades of various IT systems.
• Initiate, track, and manage Request for Changes (RFCs) required to satisfy user requirements.
• Provide project-planning support, coordination with stakeholders, requirements gathering support, project monitoring support, and project status reporting for RFCs.
• Track assignments or allocations of IT systems, its subcomponents and peripherals.
• Provide support in the initiation, submission, review, approval and processing of account requests.
• Provide assistance in acquiring or ordering, processing and assignment of account tokens.
• All other facets of helpdesk support as required.

To be successful in this role, you will have:

• 8+ years' experience and technical training related to Information Technology, Cyber Security, Computer Science, or another related technical field
• High school diploma/GED
• An up to date Information Assurance Technical (IAT) Level II baseline certification
• An active DoD Secret clearance

Apply today to discover your place in our world!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $76,542 to $127,570; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills. 

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.