JOIN OUR TEAM to assist and prepare ~200,000 service members who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemembers through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, as well as connection to approved government and non-government partners. Our team ensures servicemembers and their families have the necessary career tools and information to seamlessly transition into the civilian workforce.  

The DOL VETS TAP program is in need of a skilled and compassionate Senior Facilitator who has prior experience teaching and/or instructing military personnel transitioning to civilian professional and vocational occupations. 

In this role, you will: 

• Teach and/or instruct military personnel transitioning to civilian professional and vocational occupations.
• Guide the transitioning military service members in identifying goals along with recognizing any employment or education gaps.
• Provide transitioning service members (Active, Reserve, National Guard), family members, and veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing.
• Assist in preparing for civilian employment and participation in technical programs and schools.
• Assist in mentoring facilitators in standardized curriculum and apply effective facilitation techniques.
• As needed, assist the Lead Facilitator with administrative tasks.
• Conduct small and large group instruction on the job search process.
• Deliver standardized curriculum via in-person or virtual classrooms.
• Must be able to interact and facilitate with Executive Level participants.
• Meet country specific employment requirements as applicable.
• Conduct small and large group instruction on the job search process.
• Deliver standardized curriculum via in-person or virtual classrooms 

Additional information: 
 

• Senior Facilitator is assigned a primary location within a hub that has satellite locations.
• Senior Facilitator is trained on the CORE DOL standardized curriculum and the other DOL TAP curricula.  Senior Facilitators are to maintain certification.
• Any facilitation assignment that is greater than 50 miles from primary location, then, travel will be reimbursed.
• Comprehensive training is provided and expected to be completed within the first month of employment.
• Part-time Senior Facilitator’s schedules can vary weekly.  Generally, facilitators work 2 – 3 days consecutively.

Visit the following link for more information about how Serco supports our Veterans https://www.serco.com/na/careers/veterans-at-serco

To be successful in this role, you will have: 

• Associate’s degree and 5 years of Transition Assistance Program (TAP) instructor or career counseling experience
• OR Bachelor’s Degree with 3 years of Transition Assistance Program (TAP0 training experience.
• Previous experience which demonstrates understanding of recruitment, hiring and effective job seeking skills in private and public sectors. 
• Must be knowledgeable of the workplace, jobs, and requirement for entry into those jobs.
• Must demonstrate the ability to provide standardized training to groups with up to 50 participants.
• Familiar with MS Windows and Office.
• The ability to communicate effectively with Military clients, be comfortable instructing and speaking in front of a group, be observant of others, possess the ability to professionally engage with a diverse audience, and respond to inquiries in a timely manner.
• The ability to travel up to 50%
• May require extended hours, including weekdays, weekends, and some holidays.
• Must have excellent time management skills, able to work independently and follow directions.
• Meet country specific employment requirements.
• Must be willing to respond to last minute facilitation assignments.

If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

Military Veterans and Spouses encouraged to apply.

In compliance with state and local laws regarding pay transparency, the salary range for this role is $29.83 to $44.74; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.