JOIN OUR TEAM to assist and prepare ~200,000 service members who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemembers through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, as well as connection to approved government and non-government partners. Our team ensures servicemembers and their families have the necessary career tools and information to seamlessly transition into the civilian workforce.  

The DOL VETS TAP program is in need of a skilled and compassionate Lead Facilitator who has prior experience teaching and/or instructing military personnel transitioning to civilian professional and vocational occupations.  This will also organize and support facilitation assignments in an assigned area (Hub).

In this role, you will: 

• Teach and/or instruct military personnel transitioning to civilian professional and vocational occupations.
• Guide the transitioning military service members in identifying goals along with recognizing any employment or education gaps.
• Provide transitioning service members (Active, Reserve, National Guard), family members, and veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing.
• Assist in preparing for civilian employment and participation in technical programs and schools.
• Conduct small and large group instruction on the job search process.
• Deliver standardized curriculum via in-person or virtual classrooms.
• Ensure completion and submission of classroom reports for their assigned Hub.
• Ensure all facilitators maintain training certifications and follow standardized curriculum.
• Observe and mentor new facilitators during the delivery of standardized curriculum.
• Validate weekly and quarterly schedule of facilitation assignments.
• Proactively communicate concerns to stakeholders in a timely manner.
• Coordinate travel assignments and adhere to travel expense policies for their assigned Hub.
• Report to a regional manager and attend weekly meetings (virtually).
• Upon emergent needs, be able to facilitate on short notice.
• Work and reside within the Hub assigned area.

Additional information:  

• Lead Facilitator is assigned a primary location within the hub that has satellite locations.
• Lead Facilitator is trained on the CORE DOL standardized curriculum and the other DOL TAP curricula. Lead Facilitators are to maintain certification.
• Any facilitation assignment that is greater than 50 miles from Lead’s primary location, then, travel will be reimbursed.

Visit the following link for more information about how Serco supports our Veterans https://www.serco.com/na/careers/veterans-at-serco

To be successful in this role, you will have:               

• A High School Diploma.
• 3 years of experience as a professional trainer or classroom facilitator.
• Experience which demonstrates understanding of private and public sector employment processes. 
• Must be knowledgeable of the workplace, jobs, and requirement for entry into those jobs.
• Must demonstrate the ability to provide standardized training to groups with up to 50 participants.
• Familiar with MS Windows and Office.
• Effectively communicate with Military clients and Government representatives.
• Comfortable instructing and speaking in front of a group, be observant of others, possess the ability to professionally engage with a diverse audience.
• May require extended hours, including weekdays, weekends, and some holidays.
• Must have excellent time management skills, able to work independently and follow directions.
• Must respond to emergent facilitation assignments.
• Meet country specific employment requirements.
• This is a higher-level facilitation position so selected individual must be able to perform all of the skills / roles of other facilitators.
• Ability to travel up to 25%

If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

Military Veterans and Spouses encouraged to apply.

In compliance with state and local laws regarding pay transparency, the salary range for this role i $23.67 to $35.51; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.