Looking for a career where you can make a difference every day? Serco is seeking a Project Leader to join our talented and dynamic management team providing support to millions of consumers seeking healthcare coverage via the Health Insurance Marketplace.

The Project Leader is responsible for supervision, decisions, and management of items related to the product line and provides direction on projects from inception through completion. The ideal candidate has a keen eye to identify gaps in consumer product offerings and will have the innovative mindset to fill them. Specifically, you will manage activities of the Data Matching Issues (DMI) Product Line on the CMSES Eligibility Support Contract.

This candidate will join an energetic, fast-paced environment and collaborate creatively with cross-functional teams to design, build, and deploy projects that improve consumer experience. This position supports the contract’s overall strategy and goals while abiding by Serco’s high standards and corporate ethical values. You will review your team’s work for quality assurance and be responsible for addressing quality issues or trends within your product line from our processing centers. You ensure training of all staff members and instruct them on customer’s methods, procedures, and standards. This role also involves troubleshooting production issues, daily production monitoring and meeting service level agreements.

If you are passionate about improving business processes through automation and emerging technologies, then we are interested in speaking with you. This role requires a great deal of client interaction. If you are a results-oriented rockstar, our friendly and diverse team looks forward to meeting you, and potentially gaining you as a colleague!

As a Project Leader, you will:

• Develop short-term product line goals for direct reports, then manage personnel priorities to execute against goals as directed by product line roadmap and client needs.
• Coach, mentor and develop direct reports, including overseeing new employee onboarding and providing career development planning and opportunitiesLead business requirements development: elicitation, writing and user acceptance testing (UAT) for area of responsibility.
• Validate functional requirements and provide feedback on technical design process maps as they apply to business requirements for senior product line management.
• Track and report status of fixes or root causes from trouble tickets for internally and externally driven system issues, validate potential solutions or mitigation outcomes, and report details to key stakeholders. Validate outcomes of any corrective actions.
• Provide high-level process direction and guidance for process re-engineering efforts, and provide oversight into process guidance maintenance.
• Gain a deep understanding of end-user experience; use knowledge to identify and fill product gaps and generate new ideas that improve consumer experience and drive growth.
• Create buy-in for product vision both internally and with key external partners.
• Scope and prioritize activities based on business and customer impact.
• Drive the execution of all product lifecycle processes for products: including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch.
• Translate product strategy into user stories, detailed requirements for prototype construction and final product development by development teams.

In compliance with state and local laws regarding pay transparency, the salary range is $95,000 - $105,000; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

To be successful in this role, you will have:

• Bachelor's degree from an acreddited school.
• Minimum 8 years of total work experience required.
• Minimum 2-4 years proven track record of successfully managing process and IT changes to production.
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management.
• Understanding and/or hands-on experience in software development methodologies (e.g. SDLC, Agile/SAFe).
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job.
• Skilled at working effectively with cross functional teams in a matrix organization.
• Exceptional writing and editing skills combined with strong presentation and public speaking skills.
• Ability to travel up to 10%.

Additional desired experience and skills:

• Familiarity with Immigration Law.

If you are selected for this role and if local, you may work part time out of our CMS Sites: Lawton, OK; London, KY; Rogers, AR; Herndon, VA. Candidates must be willing to travel to one of these sites.

If you are interested in supporting and working with our Data Matching Issues (DMI) Product Line on the CMS-ES Eligibility Support Contract - then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.