Looking for a Fleet Service Writer opportunity at a place you can make a difference every day? Discover this great opportunity in Montoursville, PA. Serco is the nationwide leader in our industry and works exclusively for large, utility fleet customers throughout the U.S. Bring your experience and industry skills and become a part of the Serco Fleet Maintenance Services team.

The Service Writer performs a performs a variety of customer service functions and is the initial point of contact for vehicle operators and shop technicians for scheduled and requested maintenance.  The Service Writer is a detail-oriented, multi-tasking  professional with good communication and people skills and is adaptable to regularly shifting work priorities and emergent issues.  

The Service Writer serves as the primary customer point of contact for all maintenance concerns. The role requires a professional work ethic, reliability, strong customer communication skills and good administrative skills.

The Service Writer reports directly to the Operations Manager and a regional foreman has daily oversight of this role for operational issues and assignments. The Service Writer is afforded the freedom to develop their own work sequences within established procedures, policies and guidelines. 

In this role, you will:

• Greet all customers and vendors entering the maintenance facility. The Service Writer accepts vehicle service requests, identifies customer concerns and expectations, documents service requirements and assumes responsibility for units delivered to and released from the repair center.
• The Service Writer receives and responds to questions, service concerns and inquiries in a timely, courteous and professional manner.
• Receive, verify and accept materials and repair parts delivered from vendors; issues materials from stock; organize, secure and control site inventories and material returns.
• Enter accurate maintenance system information for all maintenance requests and timely communication of work status. Conduct daily compliance reviews of completed work orders for closing and invoicing.
• Monitor workload, communicate changing priorities or other workload related concerns to the region Foreman and Operations Manager.
• Perform other fleet administrative functions.

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To be successful in this role you will have:

• High school diploma or equivalent.
• 2+ years experience as a service writer or similar role, parts counter person, automotive technician or some combination of this experience .
• Must be a citizen of the United States.
• Must read, write, speak and understand English with analytical, communication and human interaction skills.
• Good writing skills and computer proficiency.
• ASE or other industry recognized certifications may be required.

Serco’s Comprehensive Benefit Program Includes:

• Health/ Dental/ Vision / life insurance with multiple program options to fit your needs.
• Short- and long-term disability.
• A combination of vacation, holiday and sick/personal time of 25 paid days off annually.
• Tuition reimbursement.
• Free job training and development.
• Many other benefits and career opportunities with a large, international corporation.
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If you are interested in joining the Serco team, submit your application today!

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.