Looking for a career where you can make a difference every day? Serco is hiring for a Verifier to join the Missing Participants Team. This position is for full-time telework.

The Verifier will be on a dynamic team, supporting customers with processing their retirement pensions. This position is responsible for meeting daily tasks associated with their assigned operational activities, processes, and workflows. The candidate will support the Operations Supervisor, Task Lead, and Service Line by conducting review and approval of work within the workflow to ensure compliance with prescribed standards for quality and timeliness in support of their assigned operational tasks.

You will achieve operational objectives by utilizing defined policies, procedures, workflows and work standards of your assigned operational processes and workflows to resolve complex problems to ensure that all assigned deliverables are performed efficiently and effectively.

As a Verifier, you can expect to:

• Review and approve letters, calculations, and data loads for Missing Participant Plans.
• Conduct research for participant issues.
• Support benefit payment processing activities.
• Track errors for utilization in error matrices, scorecards and identify training needs.
• Commit to excellence in all work situations.
• Work under immediate supervision and report to a supervisor. Rely on instructions and pre-established guidelines to perform the functions of the job, which may involve using independent judgment.
• Adhere to PBGC, Serco, and team policies.
• Embody the Serco values.

In compliance with state and local laws regarding pay transparency, the target salary range is $48,000 - $60,000; however, Serco considers several factors when extending an offer, including but not limited to the role and associated responsibilities, a candidate’s work experience, education/training, and key skills.

To be successful in this role, you will have:

• An associate degree in related field with 2 years of related experience. Experience can include, but not be limited to: pension benefits, claims processing, customer service, and/or quality review.
  • Three years of experience is required in lieu of a degree.
• Three years of related experience; experience can include, but not be limited to: pension benefits, claims processing, customer service, and/or quality review.
• Ability to exercise analysis and have experience in selecting documented procedures to follow in searching for, interpreting, selecting, or coding items to be entered from a variety of source documents.
• Knowledge of commonly used concepts, practices and procedures as it relates to benefits administration.
• Ability to obtain and/or maintain a Public Trust Security Clearance.
• Experience currently working on the PBGC contract.

Candidates must be located in one of the following states: OH, FL, WV, VA, MD, DC, DE, CA, PA, IA, TN, GA, CO, MN, TX, IL, KY, ME, NC, or MA.

If you are interested in supporting and working with our PBGC Team and a passionate Serco team then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.