Looking for a career where you can make a difference every day? Serco is looking for a Training Specialist to join our team!

Serco and PBGC protects the retirement security of over 35 million Americans in single employer and multi-employer pension plans.  Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits. 

The Training Specialist will be part of a dynamic and innovative team, working under the direction of the Training Supervisor within the Training Department. The Training Department supports and enables various operations teams by designing and delivering engaging educational activities to enhance the knowledge and skills of employees. These activities include self-led courses, instructor-led sessions, microlearning products, and full courses housed in the Learning Management System (LMS). The ideal candidate will be technically proficient, adaptable, and training-minded, with a passion for creative problem-solving and a collaborative spirit.

As a Training Specialist, you will:

• Facilitate onboarding, new hire orientations, and training on system tools and processes. Innovate methods to deliver training effectively in remote and hybrid environments.
• Work closely with subject matter experts to identify training needs, conduct training needs assessments, and provide input on instructional design and delivery.
• Participate in creating written materials, videos, microlearning modules, and interactive training content tailored to audience needs.
• Organize, monitor, and report on assessments, learning outcomes, and training department projects.
• Use software tools and platforms to enhance training delivery and user engagement.
• Contribute to out-of-the-box solutions that address root causes of training needs.
• Work independently or collaboratively on assigned projects or tasks with a proactive mindset.
• Exhibit strong communication and organizational skills to effectively engage with team members, leadership, and learners.

Meet Your Recruiter!

To be successful, you will have:

• A Bachelor’s Degree and three (3) years of relevant work experience.
  • May substitute four (4) years total of progressive work experience for a degree.
• Demonstrated proficiency with Microsoft Office products (PowerPoint, Word, Excel, etc.).
• Ability to quickly learn and effectively use new technologies and software as required.
• Comfortable speaking in front of diverse audiences and delivering engaging training sessions.
• Open to feedback and guidance, with a strong desire to grow and develop professionally.
• Ability to think outside the box and contribute to creative training solutions.
• Must be able to obtain Public Trust Clearance.

Desired attributes:

• A readiness to learn and contribute ideas in a collaborative setting, even when encountering unfamiliar tools and/or processes.
• A passion for creating engaging, impactful learning experiences.
• A collaborative mindset with the ability to work well within a team.
• Resilience and flexibility to adapt to evolving training needs and environments.
• Strong analytical and organizational skills to manage multiple projects effectively.
• Ability to quickly learn and effectively use new technologies and software as required.
• Comfortable speaking in front of diverse audiences and delivering engaging training sessions.
• Open to feedback and guidance, with a strong desire to grow and develop professionally.
• Ability to think outside the box and contribute to creative training solutions.

Candidates must be located in VA, OH, FL, PA, MD, DE, GA, KY, TN, DC, CA, CO, IA, ME, MA, MN, NC, TX, or WV to be considered.

In compliance with state and local laws regarding pay transparency, the target salary range is $60,000 - $65,000; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

If you are interested in supporting and working with our PBGC Team and a passionate Serco team - then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.