The Quality Specialist (QS) works under the direction of the Operational Excellence (OE) Quality Supervisor, supporting Quality Management Plan initiatives on the PBGC CSS program. The Quality Specialist is responsible for all activities involving quality control surveillance – including the review and analysis of data/documentation to measure our Program’s performance against Service Level Agreements (SLAs) and contractual Acceptable Quality Levels (AQLs), as well as documenting and reporting surveillance results. This role also supports management in root cause analysis, problem solving, risk mitigation, process improvements, etc., as well as performs a variety of other tasks as required.

As a Quality Specialist, you can expect to:

• Perform analytical reviews of operational team outputs to measure compliance to PBGC policies and procedures, as well as contractual AQLs.
• Participate in trendspotting; identification of system improvement needs and priority; implementation of change.
• Identify risks that pose a threat to the client, the company, the contract, and assist in the formulation of options and alternatives to mitigate or eliminate those risks.
• Assist with special projects, ad hoc requests, and providing analytic support to key decision makers.
• Support the development and implementation of improved quality-related measures through the identification of process improvement opportunities.
• Assist with the research and compilation of data analysis for presentation to internal and external stakeholders.
  • Research involves utilizing PBGC systems and procedural manuals.
• Work independently with large sets of data.
• Manage multiple tasks, often with competing deadlines.

In compliance with state and local laws regarding pay transparency, the target salary range is $57,000 - $65,000; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

To be successful in this role, you must have:

• Bachelor’s Degree and two to four years’ experience.
  • Six years’ related experience in lieu of a degree.
• Previous experience with payment processing, estate, plan Intake, benefit calculations, BDL processing, plan closing, data base building and plan assumption.
• Currently be an employee on the PBGC contract.
• Proficiency with Microsoft Office suite (Excel, Word, PPT).
• In-depth knowledge of the PBGC’s plan life cycle, as well as PBGC policies and procedures preferred.

Candidates must be located in VA, OH, FL, PA, MD, DE, GA, KY, TN, DC, CO, IA, ME, MA, MN, NC, TX, or WV to be considered.

If you are interested in supporting and working with our PBGC Team and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.