Join Serco as a Traffic Incident Management (TIM) Coordinator in Austin, Texas.

Serco supports the Texas Department of Transportation (TxDOT) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads.  We achieve this goal with an experienced and highly trained team of TMC Operators, Supervisors and management personnel.

Serco is looking for a skilled individual to be a TMC TIM Coordinator for the Texas Department of Transportation (TxDOT) Austin District Traffic Management Center (TMC). Traffic Incident Management (TIM) consists of a planned and coordinated multi-disciplinary process to detect, respond to, and clear traffic incidents so that traffic flow may be restored as safely and quickly as possible. Effective TIM reduces the duration and impacts of traffic incidents and improves the safety of motorists, crash victims and emergency responders.

As a TIM Coordinator you can expect to: 

• Support the TxDOT Statewide TIM program
• Oversee, coordinate and develop procedures for implementing, administering and evaluating TIM plans or programs
• Collect, organize, and analyze data required in TIM related plans, programs, budgets, and information systems
• Conduct analysis, select at least one incident and prepare materials for AIM HIGH meetings
• Facilitate the AIM High/TIM meeting using effective communications methods; contributing to and guiding the group in defining objectives, staying on task and reaching consensus; soliciting participation, challenging ideas and summarizing accomplishments and planned actions (monthly or bi-monthly depending on meeting cadence)
• Develop a customized training plan and schedule to train and mentor TIM stakeholders
• Develop training courses and materials
• Establish plans and set objectives and goals that support overall business strategy/results, anticipating and adjusting for problems/roadblocks
• Interact with external partners and other agencies with professionalism
• Be responsible for TIM related record keeping and records management

To be successful in this role you will have: 

• Four years of experience in the last seven years of training and development responsibilities
• Traffic Management Operations and or First Responder experience
• Knowledge of TIM practices and guidelines; Principles, theories, and practices of Emergency Management
• Successfully completed TxDOT training provided upon hire.
• Ability to problem solve in high pressure situations
• Excellent customer service skills: manage teams to ensure quality customer service output
• Ability to use English language writing skills necessary to perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information without spelling or grammatical errors.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.

If you are interested in supporting the TxDOT mission and making the roadways safer for the travelling public, submit your application now for consideration.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.