Serco is seeking a Principal Technical Support Team Analyst to join our team at Fort Indiantown Gap, Pennsylvania, supporting the Army National Guard (ARNG) Mission Command Training Support Program (MCTSP). This important role will involve leading a highly skilled team in providing vital training and technical support to ensure unit tactical command posts are fully operational and mission-ready.

In this role, you will:

• Supervise a team of qualified technical personnel to train and assist unit staff in establishing and maintaining tactical command post shelters, power generation/distribution, and Mission Command Information Systems (MCIS) integration.
• Train and provide technical support to establish command post networks and tactical communications equipment.
• Install, operate, integrate, troubleshoot communications systems, configure applications, establish network addresses and connections, and perform maintenance, upgrades, and security updates.
• Provide direct technical support at the Mission Training Complex (MTC) or at the Training Unit Commander (TUC) point of need.

Qualifications

• Bachelor’s degree with a minimum of 10 years of experience with military training and training support, or
• Master’s degree with a minimum of 8 years of experience with military training and training support.
• Must possess an active U.S. Department of Defense (DoD) Secret security clearance.
• Analytical subject matter expertise on the Command Post Computing Environment (CPCE) and MCIS Integration in support of Mission Command Training.
• Strong background with integration of MCIS including CPCE, AFATDS, AMDWS, TAIS, GCCS-A, JADOCS, Command Web, Tactical Messaging, WAVE, and JBC-P.
• Working knowledge of simulation systems such as Joint Land Component Constructive Training Capability (JLCCTC) and Division Exercise Training and Review System (DXTRS).
• IAT Level II certification required.
• Must be able to travel as needed (up to 25% of the time).
• Must be able to work on-site at Fort Indiantown Gap, Pennsylvania.

To be successful in this role, you will have:

• Proven leadership skills supervising technical military personnel.
• Strong integration skills across a range of mission command and tactical systems.

Additional desired experience and skills:

• Digital Master Gunner qualification.
• Minimum of 3 years of experience in MCIS integration at Brigade or higher echelons.

If you are interested in supporting and working with our military and sailors and a passionate Serco team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.