Serco is seeking a Knowledge Management Specialist – SharePoint Administrator to join our team supporting the Mission Training Complex (MTC) at Joint Base Lewis-McChord (JBLM), Washington. In this position, you will play a key role in managing SharePoint content and knowledge management processes, enabling streamlined information flow and collaboration for the MTC team and its supported customer base.

In this role, you will:

• Serve as the Knowledge Management (KM) Specialist and SharePoint Administrator for the MTC.
• Implement knowledge management initiatives under the guidance of the Program Manager and Government leadership.
• Administer the MTC SharePoint portal, managing sensitive government data with care and precision.
• Represent the Government in meetings and conferences as required.
• Coordinate content development and updates with Government KM Leads.
• Design, test, and implement KM initiatives to improve organizational information flow.
• Utilize modern KM technology such as relational databases, data analysis tools, and content management systems.
• Apply administrator-level knowledge of Microsoft SharePoint for both staff and customer collaboration and communication.

Qualifications

• One of the following:
• High school diploma or GED with at least 6 years of knowledge management and/or SharePoint experience.
• Bachelor’s degree in a technical discipline with at least 2 years of related experience.
• Master’s degree in a technical discipline.
• Experience in web design, content development, and workflow implementation in a SharePoint or equivalent collaborative environment.
• Strong understanding of knowledge flow across people, processes, and technology.
• Must possess an active U.S. DoD Secret security clearance.
• Must meet baseline requirements under DoDM 8140.03.
• Must be able to work onsite at JBLM and travel up to 10% of the time.

To be successful in this role, you will have:

• Ability to work independently in a fast-paced, mission-driven environment.
• Excellent communication skills for interacting with staff and senior leadership.
• Problem-solving skills with a focus on innovation and collaboration.
• Solid technical foundation in Microsoft SharePoint and related KM platforms.

Additional desired experience and skills:

• Computing Environment (CE) certification.
• At least 10 years of military experience.
• Familiarity with TS-MATS system.

If you are interested in making an impact with a passionate team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.