We are seeking an accomplished Deputy Program Manager to join our team, providing strategic support in overseeing a claims management program with the federal government. The ideal candidate will bring extensive experience in program and project management, particularly in disaster operations, to effectively manage projects and drive organizational success. This role involves collaboration with program teams, high-level leadership, and ensuring precision in execution. 

In this role, you will: 

• Assist the Program Manager in the planning, execution, and management of program initiatives, ensuring they are aligned with organizational goals. 

• Provide guidance and leadership to project managers and teams, particularly in disaster operational settings. 

• Develop and maintain robust program management processes, including budgeting, cost control, risk management, and conflict resolution. 

• Lead and contribute as a member of a team, fostering a collaborative and motivating environment. 

• Communicate program objectives, progress, and changes effectively through excellent written and oral communication. 

• Demonstrate keen attention to detail, organized management of tasks, and the ability to manage multiple projects under pressure. 

• Analyze program progress and performance, recommending strategic improvements and adjustments as necessary. 

Skills and Competencies: 

• Leadership and Management: Proven ability to lead teams, manage projects, and guide strategic initiatives. 

• Communication: Strong written and oral communication skills, capable of engaging stakeholders and team members at all levels. 

• Organizational Skills: Excellent organizational abilities with attention to detail and proficiency in multi-tasking under pressure. 

• Problem Solving and Risk Management: Expertise in conflict resolution and risk management to ensure smooth program execution. 

• Budgeting and Cost Control: Proficiency in managing program budgets and implementing cost control measures. 

• Teamwork and Motivation: Ability to motivate team members and foster effective teamwork within a diverse environment. 

To be successful in this role, you will have:

• Bachelor's degree in business or a related field. 

• Minimum of 15 years of experience in program management, including experience as a Project Manager on multiple projects. 

• Experience in disaster operations is preferred. 

Additional desired experience and skills:

• Previous experience working for an insurance provider. 

• Claims review experience. 

If you are interested in supporting and working with a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

In compliance with state and local laws regarding pay transparency, the salary range for this role is $95,604.60 to $191,209.20; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.