We are seeking an Administrative Support Specialist to join our team, bringing five years of experience in administrative roles and a strong understanding of federal guidelines and policy interpretation. This role is vital to ensuring efficient administrative support across various organizational functions, using technology and communication skills to facilitate seamless operations.

As an Administrative Support Specialist, you will:

• Manage and develop documents, correspondence, and records aligned with federal guidance and policy.
• Interpret complex federal policy language, statutes, regulations, and guidance to ensure compliance and accuracy in administrative procedures.
• Deliver exceptional customer service by engaging professionally with claimants, FEMA staff, and other stakeholders, explaining policies and procedures.
• Utilize administrative software, claims management software, databases, and other technology tools to optimize document management, data reporting, and communication processes.
• Maintain and manage records efficiently, ensuring they meet organizational standards and federal guidelines.
• Balance workload effectively and demonstrate strong time management skills to meet organizational objectives.
• Evaluate administrative documents to ensure accuracy and compliance with relevant regulations and standards.

Candidates must be within commuting distance of Santa Fe, NM or willing to deploy. Hotels and per diem will be provided to those candidates who deploy.

In compliance with state and local laws regarding pay transparency, the target hourly rate is $18 - $25; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

To be successful in this role, you must have:

• High School Diploma.
• Minimum of five years of combined experience in administrative roles, with emphasis on customer service, data entry, document development, records management, and policy adherence.
• Proficient in disaster-related assessments and cost evaluations for losses and damages.
• Strong written and verbal communication skills, able to explain policies and procedures effectively.
• Proficiency in using claims management software, databases, and tools to enhance documentation and communication.
• Previous experience you have working with attorneys as claimant representatives is a plus.

If you are interested in supporting and working with a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.