Are you a Field Service Engineer looking for a place you can make a difference every day? Serco is searching for an experienced Field Service Engineer in support of the Navy Operational Support Center’s (NOSC)/Navy Reserve Center’s (NRC) throughout the South-East (SE) and Mid-Atlantic (MA) Regions - (100% Remote).  

Serco supports the Naval Information Warfare Center, Pacific’s (NIWC-PAC) mission to provide Electronic Security Systems (ESS) engineering, integration, installation, preventive and corrective maintenance services, life cycle sustainment, system retrofits and upgrade services to the Navy Operational Support Center, (NOSC). Also referred to as Navy Reserve Center, (NRC).

You will be required to travel up to 75%+ to troubleshoot and repair/replace ESS equipment to meet the operational readiness and provide continuous life cycle sustainment of these systems and assets.

This position is contingent upon your ability to obtain and maintain a DoD Secret security clearance 

In this role, you will:

• Install, troubleshoot, and perform life cycle sustainment on products and equipment including access control, CCTV, and networked video recording systems at NOSC’s/NRC’s throughout the South-Eastern (SE) and Mid-Atlantic (MA) Areas Of Operation (AOR).
• Identify faults, analyze mechanical, and/or electrical failures, fault isolate network issues and provide recommendations on products or services that best fit operability standards for the customer’s needs.
• Perform configuration management on replacement equipment.
• Rely on technical experience and organizational skills to plan and accomplish goals.

GET TO KNOW YOUR RECRUITER! 

To be successful in this role, you will have:

• Ability to obtain and maintain a DoD Secret security Clearance
  • U.S Citizenship required 
• Bachelor's degree
  • Or a High School Diploma/GED with minimum 8 years of experience working in the field 
• Minimum 4 years of experience working in the field
• Qualified candidate will have an excellent mechanical aptitude, be experienced performing functional and operational testing, perform technical and general maintenance, ability to read and interpret schematics and can troubleshoot various Access Control and Network Video Management for CCTV systems
• Be able to travel as required up to 80% of the time
• Rely on proven experience, show initiative and use solid judgement on planning and executing assignments

Additional desired experience and skills:

• Experience with access control, IP surveillance cameras, network video recorders and associated hardware and software, and experience with manufacturers including, but not limited to:
• Access Control Systems:
• AMAG
• Lenel
• AccessIT
• Hirsch/Identiv
• Innometriks
• HID
• CCTV Systems
• AXIS
• Pelco
• Bosch
• ExacqVision
• Samsung
• Milestone

Apply today to discover your place in our world!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $67,889.77 to $113,149.62; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.