If you love engaging with high profile and challenging financial project supporting the U.S. Department of Defense, Serco has a great opportunity for you! The Knowledge Management (KM) Operations Coordinator will be part of a dynamic team supporting major systems acquisition, research, and engineering on behalf of the Office of the Secretary of Defense at the Pentagon and Mark Center offices in nearby Alexandria, VA. Bring your expertise and collaborative skills to make a positive impact on the security of our nation!

This position involves supporting the Office of the Undersecretary for Defense for Research and Engineering Mission Integration Division (OUSD(R&E)).  Activities on this contract involve conduction mission engineering, analysis, and integration expertise to produce objective insights and analytic justification to inform future technology and capability investment decisions within the Planning, Programming, and Budgeting Execution (PPBE) process and aid in the prioritization, alignment and validation of requirements within Joint Capabilities Integration and Development System (JCIDS) to deliver modernized capabilities that enable an all domain joint force aligned with future Joint Warfighting Concepts. Our team constructs, manages, and conducts discrete mission engineering and analysis study tasks to evaluate the efficacy of legacy architectures and new technologies and capabilities applied in new mission concepts of employment to meet evolving joint mission objectives.

You will be part of a team responsible for highly consequential engagements with stakeholders impacting national security and the defense capabilities of the United States. You will work closely with customers and other Serco teams to deliver quality solutions, recognized by DoD and industry as outstanding contributions in engineering program and risk management across the Defense enterprise.

In this role, you will: 

• Develop and lead Mission Integration (MI) Division’s Knowledge Systems Strategy that enhances the accessibility and usability of large-scale structured and unstructured data assets for implementation on unclassified and classified information systems.
• Implement taxonomy, metadata, and data catalog standards to improve discoverability and data trust.
• Facilitate and promote a culture of knowledge sharing and collaboration across various teams and departments.
• Lead knowledge system and management projects from planning to execution.
• Develop and manage training programs to enhance knowledge management skills across the organization.
• Ability to advise on implementation of Records Management guidance.
• Develop and manage governance structures to ensure compliance and standardization in knowledge management best practices.
• Develop, maintain, curate, and administer access for the content of knowledge management systems. Content includes data, models, architectures, and other mission engineering artifacts.
• Coordinate with Ecosystem lead to ensure equities are established by identifying, evaluating, and supporting implementation of knowledge management tools to enhance knowledge management implementation within unclassified and classified information systems.
• Coordinate with external organizations implementing similar knowledge management systems to determine Mission Integration equities, integration challenges, and potential future migration planning.

To be successful in this role, you will have:

• Bachelor’s in Information Science, Data Science, Knowledge Management, Computer Science, or related field
• Active DoD Top Secret Clearance with the ability to obtain a TS/SCI
• U.S. Citizenship is required for this position
• 7+ years in Knowledge Systems, Knowledge Management, or Data Governance roles.
• Proven experience managing large, complex data ecosystems and distributed data sources.
• Experience working with structured and unstructured data across diverse platforms.
• Track record of developing and leading strategies for organizations with big data needs.
• The ability to travel up to 10%.

Additional desired experience and skills:

• Deep understanding of metadata management, data classification, data cataloging, and taxonomies.
• Hands-on knowledge of cloud data environments (e.g., AWS, Azure, GCP)
• Knowledge of data architecture, data lakes, and data warehousing as they relate to knowledge graphs
• Proficient in data integration and accessibility strategies, APIs, and interoperability standards
• Experience developing, managing, and using SharePoint and other KM and/or tools
• Familiarity with APQC Knowledge Management best practices
• Experience in supporting technical and/or operational customers including interfacing with external stakeholders and senior government personnel.
• Engage and communicate effectively with executive leadership to align knowledge management initiatives with organizational goals.
• Experience providing strong organizational and communication skills including preparing presentations and other visualization forms to communicate results and artifacts to varied audiences.
• Experience maintaining configuration management on large and complex projects and developing and administering integrated data environments including cloud-based storage approaches.
• Project management experience to plan, execute, and oversee knowledge management projects.
• Certifications such as CKM, CDMP, or CIP.

If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

Military Veterans and Spouses encouraged to apply.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.