Serco is excited to support the FEMA Hermits Peak program. FEMA requires technical assistance in support of the Hermit’s Peak/Calf Canyon Claims Office (Claims Office). The overarching objective of this contract is to provide support to the Claims Office to ensure expeditious and accurate processing of claims. This role is critical in supporting our mission to navigate and manage disaster-related scenarios efficiently and accurately. We are looking for current incumbents to apply now!  

In this role, you will:

• Develop and implement comprehensive plans for managing and processing disaster-related claims.
• Interpret and apply complex federal policy language, statutes, and regulations, ensuring compliance and efficiency in processing claims.
• Conduct detailed evaluations of disaster-related damages and determine repair and replacement costs.
• Provide clear and effective communication to claimants, FEMA staff, and stakeholders, facilitating their understanding of policy and procedural nuances.
• Use claims management software and databases proficiently to streamline processing, documentation, and communication tasks.
• Deliver exceptional customer service by resolving inquiries and issues related to claims with professionalism and efficiency.
• Collaborate with cross-functional teams and external partners to develop strategies for effective disaster management and claim resolution.
• Stay updated on the latest industry trends and policy changes that impact disaster claim processes and planning.

In compliance with state and local laws regarding pay transparency, the target salary range is $63,000 - $90,000; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

To be qualified for this role, you must have:

• High school degree or GED.
• US citizenship.
• Be a current incumbent on the CDC CITS contract.

If you are not a current incumbent, we welcome you to check our careers website for other opportunities on this program! 

Candidates must be within commuting distance of Santa Fe, NM or willing to deploy. Hotels and per diem will be provided to those candidates who deploy.

If you are interested in joining the Serco team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career! 

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.