Are you an IT Help Desk Support professional looking for a place where you can make a difference every day? Serco is the place for you! We have an exciting opportunity supporting the United States Navy and our CNIC N6 program at ISA Air Base, Bahrain.

CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making.

In support of this effort the CNIC N6 IT Help Desk Support Engineer will be responsible for the below listed activities.  

This position is contingent upon your ability to maintain/transfer your Secret Clearance

In this role you will: 

• Manage/administer, track/inventory, test, maintain, replace and upgrade ELMR radios, its sub-components and peripherals, and its firmware.
• Provide installation, maintenance and troubleshooting support to the DBIDS systems and Electronic Security System (ESS) related transport/network systems.
• Address ELMR trouble tickets and troubleshoot issues with ELMR radios and DBIDS systems.
• Coordinate with facility personnel in developing, implementing, testing and troubleshooting facility related requirements in support of the ELMR radios and its peripherals, ELMR infrastructure, DBIDS and PSNet transport such as power, cooling, space, cable pathways and grounding.
• Coordinate and provide assistance to the DBIDS, ELMR infrastructure provider and ELMR transport provider to patch and upgrade infrastructure related ELMR and DBIDS systems, sub-systems, components and peripherals and ELMR transport systems.
• Provide the DBIDS and ELMR subject matter expertise to support in the DBIDS and ELMR infrastructure Electromagnetic Environmental Effects (E3) certification process.
• Train DBIDS and ELMR radio operators and maintenance personnel regarding hazards of E3.
• Develop, edit and maintain the required ELMR system wide architecture, ELMR physical and logical diagrams, Standard Operating Procedures (SOPs), Site Survey Reports, training documents and other documentation as applicable.
• Address, manage and resolve network and or domain user trouble calls or tickets.
• Provide assistance in the implementation, installation, maintenance and upgrades of Network and Domain and Telecom related support.
• Perform other IT related duties as assigned.

GET TO KNOW YOUR RECRUITER!

To be successful in this role, you will have:

• An active DoD Secret security clearance
  • U.S Citizenship required 
• An active DoD 8570 IAT level II complaint certification 
• Must possess a valid U.S Passport 
• A High School Diploma/GED
  • Or a Graduate degree and 2 years of relevant experience
  • Or a Doctorate degree and 1 year of relevant experience
• Minimum 8 years of experience in technical training related to Information Technology, Cyber Security, Computer Science, or related discipline
• IT related knowledge and experience particularly in configuring, maintaining, and troubleshooting various ELMR radios such as APX, MCC, XTL, SRX radios, and KVL loaders
• Evidence of taking the Motorola ASTROR 25 IV&D System Overview and ASTROR 25 IV&D Radio System Administrator Workshop
• Experience with PSNet providing Tier 1 type of support
• Strong working knowledge and experience with Radio Frequency (RF) and ELMR
• Proficiency in Microsoft Word, PowerPoint, Excel
• Working knowledge and experience with WiFi, Wireless Access Points (WAP), wireless controllers, Ethernet cabling, and handheld scanners

Additional desired experience and skills:

• 8140 Intermediate Network Specialist baseline certification
• Juniper Networks Certified Internet Associate (JNCIA) or similar certification
• ITIL Service Management Foundation certification

If you are interested in supporting and working with a passionate Serco team then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $67,889.77 to $113,149.62; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills. 

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.