Looking for a career where you can make a difference every day? Discover this opportunity to become a Traffic Management Center (TMC) Supervisor in Austin, Texas!  Serco supports the Texas Department of Transportation (TxDOT) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads.  We achieve this goal with an experienced and highly trained team of TMC Operators.  This position schedule is Wed-Sat from 8:30p to 7:00am.

You will lead a team that works closely with TxDOT personnel statewide, local law enforcement and other first responders daily. The Shift Supervisor positions are the highest profile positions in the TMC as they are the eyes and ears of detection and management of all activities being handled by the TMC. This is accomplished through the staffing of the TMC 24 hours a day, 7 days a week. Currently, there are 3 shifts of differing staff sizes, that provide this coverage, working varied times and days, including nights, weekends, and holidays.

As a TMC Supervisor, you can expect to:

• Have a working knowledge of the Lonestar Software, use of Windows-based applications, related systems, and use ITS software to control and monitor field devices such as CCTV cameras, DMS, traffic detectors, and any other technology related to devices that may be implemented as part of the ITS infrastructure.
• Dispatch and communicate with Highway Emergency Response Operator (HERO) personnel via radio or telephone using standard protocol to the locations of road hazards and crashes, providing clear directions to the location and an accurate description of an incident as advised by citizens, public safety entities, or department personnel.
• Be responsible for the efficient operation of the control room, including serving as a TMC operator when needed.

• Lead the activities in the TMC and ensure high quality traffic operations. This includes decision making of the shift's operations and approval of all actions taken by the control room.
• Supervise or functionally supervise TMC staff; delegate work assignments, monitor/review quality of work (QC), provide technical assistance or training, and/or provide input on performance appraisal, hiring and discipline.
• Manage multiple control room activities such as coordination with First Responders, TxDOT, and other Agencies.
• Ensure that safety standards and quality assurance processes are followed.
• Be prepared to work additional hours or shifts in support of special events such as, but not limited to, Presidential visits, political rally’s, parades, Austin Triathlon, Marathon and Half Marathon (Feb), South by Southwest (Mar), Rodeo Austin (Mar), Austin Film Festival (May/Jun), Republic of Texas (ROT) Biker Rally (Jun), University of Texas home football games (Fall), Formula One races, and Austin City Limits (Sep/Oct).
• Make decisions and delegate tasks in the TMC focusing on quick clearance of incidents and good data reporting.
• Participate in training exercises, help generate reports and documentation, and maintain quality data.
• Ensure high quality customer service in the TMC.
• Monitor the TxDOT Austin District transportation system for any and all incidents or occurrences that affect traffic flow and/or present a life safety issue.
• Maintain accurate records, logs, and data.
• Receive and evaluate incoming calls, determine whether emergency or routine and prioritize each; determine who needs to respond to call, relay instructions and questions.

To be successful in this role you will have:

• One year of TMC or similar supervisory experience within the last four years
• Completed TxDOT training Principles, theories, and practices of leadership and management
• Excellent customer service skills; manage teams to ensure quality customer service output
• Knowledge of Traffic Incident Management (TIMs)
• Knowledge of principles, theories, and practices of Emergency Management
• Ability to problem solve in high pressure situations
• Ability to clearly communicate technical information in layman’s terms.
• Ability to use English language writing skills necessary to perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information without spelling or grammatical errors.
• Be fluent in English with the ability to receive, give and understand written and oral instructions
• Background Clearance required for access to facility
• This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.

Additional desired experience and skills:

• Fluent Spanish with the ability to receive, give and understand written and oral instructions

If you are interested in supporting the TxDOT mission and making the roadways safer for the travelling public, submit your application now for consideration.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.