Looking for an Application Systems Analyst opportunity where your expertise directly impacts mission readiness and digital modernization? Join our team supporting CNIC's Regional IT mission (100% Remote).

CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making. The Application Systems Analyst will serve as a critical resource in modernizing legacy systems, developing Power Platform solutions, supporting SharePoint Online administration, managing relational data models, and assisting the client's transition to cloud-native M365 environments.

This position is contingent upon your ability to maintain/transfer your Secret Clearance

This position will support our Naples, Italy location with the ability to work 100% remote. Working hours do not have to be completely in sync with Italy time zone (CET) but you will need to support Government Customer as appropriate.

In this role, you will:

• Build and maintain custom business applications using Power Apps, Power Automate, and SharePoint Online Lists & Libraries.
• Develop and maintain Power BI dashboards with relational data models, JSON formatting, and dynamic filtering capabilities.
• Design and apply metadata-driven document libraries using SharePoint content types, views, document sets, and JSON-based formatting.
• Act as SharePoint Online Site Collection Administrator, managing permissions, content structure, and user support across multiple regional subsites.
• Implement custom workflows, intake forms, and business process automation tools using Power Platform and REST APIs.
• Support data migration and information architecture initiatives (e.g., P Drive to SharePoint Online Controlled Access Sites).
• Collaborate with stakeholders on low-code/no-code solution designs and iterative UAT testing sessions.
• Participate in development sprint planning, product demos, and regional collaboration drumbeat meetings.
• Support code review and version control processes (e.g., Git/SourceTree) where needed.
• Provide application hardening support and apply DoD Cybersecurity best practices to workflows, access, and list configurations.
• Support SharePoint Online governance, attend Region Gateway Manager (RGM) syncs, and serve as technical SME for user-driven digital tools.

GET TO KNOW YOUR RECRUITER!

To be successful in this role, you will have:

• An active DoD SECRET security clearance
  • U.S Citizenship required 
• An up to date DoD 8570.01-M IAT Level II baseline certification (e.g., Security+ CE)
• A High School Diploma/GED and a minimum of 6 years of experience in technical training related to Information Technology, Cyber Security, Computer Science, or related discipline
  • Or a Graduate degree (Masters) and 2 years of relevant experience
  • Or a Doctorate degree and 1 year of relevant experience
• Strong proficiency in Microsoft Power Platform (Power Apps, Power Automate, Power BI)
• SharePoint Online site administration and metadata configuration experience
• Experience working with relational data models, JSON formatting, and REST API integrations
• Proficiency with Microsoft 365 and Teams collaboration environments
• Solid knowledge of HTML, CSS, and JavaScript for SharePoint customization
• Experience working in Agile, iterative development cycles with direct customer interaction

Additional desired experience and skills:

• Microsoft Certification (e.g. PL-200, PL-400, PL-900 or equivalent Power Platform/M365 certs)
• Familiarity with Azure Active Directory roles and permissions
• Experience migrating content from legacy systems to M365 cloud services
• Experience with ShareGate or similar content migration tools

If you are interested in supporting and working with a passionate Serco team then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $67,889.77 to $113,149.62; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.