Looking for a role you can make a difference every day? Discover this great opportunity to join our team as a Senior Instructional Systems Designer. You will join a team of diverse learning experts who have been devoted to designing, developing and delivering innovative learning and performance solutions to new and existing DoD and federal clients across the globe for over 40 years.  

Serco is a premier professional services firm with a longstanding tradition of providing the highest quality training and human performance services. We are focused on designing, developing, organizing, implementing, and sustaining thousands of learning programs for military and government organizations that serve culturally diverse, geographically dispersed audiences.

Serco is looking for a Senior Instructional Systems Designer (Sr. ISD) to join our talented team of learning and content developers. This is a 100% remote and Part-time-on-call opportunity.  Bring your expertise and collaborative skills to make an impact with our Learning and Performance Solutions (LPS) organization. You will be part of a team of learning and development experts that work closely together and with our government and military partners to help develop and implement training solutions for DoD and Civilian agencies to meet critical missions.

In this role you will:

• Work under the supervision of the Project Manager or Senior Instructional Designer to develop and document instructor-led, paper-based, and technology delivered curricula or performance support solutions
• Conduct end-user needs assessment and performance assessment, analyzes results to determine learning needs and performance gaps
• Consult with clients to identify new requirements and strategies
• Work with the instructional design team (instructional designers, graphic artists, programmers) and project and program manages to design responsive training and/or performance support solutions and schedules
• Demonstrate advanced knowledge of the ISD process and fosters design innovation. Captures and diagrams workflow processes, conducts task analysis and workflow observations.
• Participate in visual design, prototyping, and usability testing and evaluation.
• Review products throughout analysis, design, and development for style guidelines, writing standards, and sensible course/task flow
• Throughout the design process, recommend design options for improved usability and 508 compliance
• Demonstrate ability with word-processing, spreadsheet and presentation tools (e.g. Microsoft Word, Excel, and PowerPoint)
• Familiarity with web design and web development
• Broad knowledge of the field of human-computer interaction and performance-centered design; demonstrated ability to present complex information clearly
• Strong oral and written communication skills; strong skills presentation, facilitation, interpersonal and client interaction skills
• Meticulous attention to detail; demonstrated ability to act a technical editor
• Proven experience as a team player

To be successful in this role you will have:

• The ability to pass a contract-specific background investigation
• Requires US Citizenship
• A Bachelor’s Degree in Instructional Systems Design, Education, Training/Curriculum Development or a related field
• 5 years of related experience within instructional content creation
• Demonstrate ability with word-processing, spreadsheet and presentation tools (e.g. Microsoft Word, Excel, and PowerPoint)
• Working knowledge of Adobe Captivate; other authoring (e.g. Articulate) and development tools
• The ability to travel up to 10%.

Additional desired experience and skills:

• Master’s Degree preferred
• Experience with leadership training preferred
• Experience with Learning Management Systems (LMS) desired but not mandatory

If you love high profile and challenging learning and performance projects supporting military and government clients - Serco has a great opportunity for you!  Submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.