Serco seeks a Cyber Systems Administrator to maintain and troubleshoot
computer systems using commercial off-the-shelf (COTS) and Government off-the-shelf (GOTS) developed tools at the Distributed Training Center (DTC) located at Langley Air Force Base in Hampton, Virginia.

The Cyber Systems Administrator will operate and maintain systems at the DTC by following all appropriate procedures to ensure the DTC Training Missions are successful in supporting the warfighter.  They will utilize the Distributed Mission Operations Network (DMON) and DTC computers to support distributed simulation efforts, to include: physical build & assembly, burn in, configuration and reoccurring audits.
This position may require supporting fielded equipment at other sites.

In this role, you will:

• Operate system & software configuration, system imaging, networking, security technical implementation guide (STIG) implementation, documentation, and some general engineering efforts.
• Serve as an active participant in improving defined processes, developing and documenting new processes, and monitoring multiple systems during Distributed Mission Operations (DMO) training events.
• Maintain the smooth operation of multi-user computer systems, coordinate with
  network administrators, interact with various users, evaluate vendor products, make recommendations to purchase hardware/software, coordinate the installation of hardware/software and provide backup recovery.
• Set up administrator and service accounts, maintain system documentation, tune system performance, install system wide software, and allocate mass storage space.
• Monitor, control, and isolate problems in a data communications network
• Activate and deactivate local DTC computer systems according to scheduled events
• Provide first and/or second-level problem determination and provide needed support
• Configure and support video teleconferencing between network participants
• Record problems, develop trouble tickets, support System Problem Report analysis, and support LAN/WAN system tests
• Other duties as assigned by SERCO personnel and ACC-DTC staff

To be successful in this role, you will have:

• One of the following:
  • High school diploma or GED with a minimum of 9 years of systems administration experience
  • Bachelor’s degree in a related field with a minimum of 5 years of systems administration experience
  • Master’s degree in a related field with a minimum of 3 years of systems administration experience
• Active United States Department of Defense (DoD) Secret security clearance
• DoD 8570/8140 Certification for IAT Level II or higher
• Ability to work occasional shift work
• Ability to work on-site at Langley Air Force Base in Hampton, Virginia
• Ability to travel as needed (up to 10% of the time)

Additional desired experience and skills:

• Minimum of 3 years of systems administration experience
• Experience configuring, operating, monitoring, maintaining, and administering computer systems, computer backup and recovery solutions, patch deployment and management systems, or virtual environments for servers and workstations
• Current DoD Top Secret security clearance
• Experience with Windows OS, DIS/HLA Protocol

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.