If you seek a rewarding, high profile and challenging position supporting projects for the US Navy- Serco has a great opportunity for you!  This position will be on a dynamic team, supporting Team Submarine.  Bring your expertise and collaborative skills to make an impact on our military defense and safety of our sailors.

Dixon Hicks, former submarine major command and commanding officer, https://www.linkedin.com/in/dixonhicks/, leads the Maritime Industrial Base (MIB) support for this high-performing contractor team supporting NAVSEA.

This position is based at our Washington, D.C. office.

Team Submarine’s Submarine Program Offices are responsible for:

The acquisition of COLUMBIA Class Submarines and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the class. The program is a major defense acquisition program and is of significant political importance with Congress and the Office of the Secretary of Defense (OSD).

The acquisition of VIRGINIA Class Submarines and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E), Live Fire Test and Evaluation (LFT&E), and Fleet introduction of the U.S. Navy’s newest class of nuclear attack submarines. The program is a major defense acquisition program with a total life cycle cost of approximately $336B. Additionally, successful improvement of the Class' capabilities is of significant political importance with Congress and the Office of the Secretary of Defense (OSD).

The SSN(X) Office is responsible for the acquisition and design of the future fast attack submarine and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the future submarine. The future Attack Submarine will be designed to retain multi-mission capability and sustained combat presence in denied waters with a focus on greater speed, stealth, and horizontal payloads and salvo rates.

You must be able to obtain a Secret clearance

Serco supports the US Navy as a prime for their Team Submarine contract supporting the acquisition of submarines. The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force.

The Maritime Industrial Base (MIB) within the Team Sub environment supports efforts related to increasing shipbuilding and maintenance capabilities within the maritime industrial base to include work force development, supply chain support, and development of advanced manufacturing methods. The MIB team is seeking an Information Technology Asset Management individual who will work closely with members of the team to resolve their IT requirements and issues. You will need to think on your feet and make decisions and solve problems that ensure the MIB team is not hindered by IT in the execution of their duties which can have a server impact.

In this role, you will:

• Organize and maintain electronic and physical document systems. 

• Manage government issued laptops, phones, and other devices for personnel.
• Manage personnel electronic accounts with ACIO databases.
• Manage swipe access to relevant buildings/spaces for government employees and government contractors.

• Perform basic research and follow-up on IT assets with the ability to work with multiple data sources.
• Work in unison with multiple internal and external teams, including customers, cellular carriers, Tier 2 technicians, specialized reach-out/project teams.

• Do the troubleshooting and escalate as needed and ensure problem ownership
• Provide reassurance to end users when delivering solutions and diagnosing issues

To succeed in this role, you will need to have:

• Must be able to obtain/maintain a Secret Clearance

• A High School diploma, bachelor’s degree or equivalent military experience with at least 2-4 years of related experience. 
• 2–4 years of experience in IT asset management, end-user support, or a related field.

• An advanced MS Office skillset to include Outlook, PowerPoint, Word, Teams, and Excel. 

• Ability to multi-task in a fast-paced environment accepting emergent tasking with little to no supervision and/or direction.   

• Discretion in performing specified work requirements. 

• Outstanding written and oral communication skills to communicate effectively and build strong working relationships with a vast team of diverse professionals. 

• Attention to detail and the ability to meet tight deadlines, as well as work independently and with sufficient knowledge to present projects to senior management. 
• Ability to effectively use Microsoft Suite.
• 10% Travel

Additional desired experience and skills:

• Any military experience preferred.
• Experience managing government issued IT assets for personnel.

If you feel your skillset is a match to the aforementioned requirements, then you should be ready to take the next step of your career path, apply today! 

Meet Your Recruiter!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $78,073.24 to $130,122.06; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.