Are you looking for a Senior Program Manager position that supports the DoD’s emergency-management mission daily? Bring your expertise to this great opportunity in Aberdeen, MD.

This Serco opportunity supports the fielding and sustainment of the US Army’s and US Navy’s Public Safety Answering Point (PSAP) 911 capability. As a prime contractor, Serco provides the DoD with system design, integration, installation, and sustainment of critical technologies to keep our Warfighters, families, and base personnel safe.

You will lead a large team of engineers, technicians, field service representatives, budget analysts, and other support personnel to collaborate closely with our customers to deliver quality solutions. Our team conducts site survey, design, system installation and de-installation, maintenance, remote support, shipping, disposal, and cybersecurity functions for DoD installations globally.

You will apply your broad knowledge of emergency management and proven leadership skills in system fielding, financial management, and supplier management to field and sustain PSAP and security capabilities.

• You will be responsible for lifecycle management of PSAP and Anti-Terrorism/Force Protection (AT/FP) families of systems. You will be the contract focal point for Integrated Product Support (IPS).
• You will lead your team to provide support functions for multiple commercial hardware and software systems.
• You will manage contract budgets and staffing.
• You will develop and manage customer and business partner relationships. 
• You will be responsible for all program-level strategic planning, proactive monitoring of progress, and issue resolution. 

To be successful in this role, you will have:

• DoD Secret Security Clearance or the ability to obtain and maintain a DoD Secret Security Clearance.
• Bachelor’s degree in business administration, Business Management, IT Management, or a related field related to the job description listed above.
• At least ten (10) years’ experience in DoD emergency management with relevant experience within the last three (3) years.
• At least ten (10) years’ experience with business process optimization, strategic sourcing, supplier/subcontractor management, financial/cost management, field support, and readiness management.
• Be willing to travel up to 50%.

Additional desired experience and skills:

• Demonstrated effectiveness leading large teams to achieve project results. 
• Experience supporting geographically dispersed teams.
• Familiarity with Army emergency-management technologies and programs.
• Familiarity with Program Manager for Integrated Enterprise Network (PM IEN) programs.
• Prior employment with both DoD PSAP programs and emergency-management commercial vendors
• Active Project Management Professional (PMP) Certification (please add your ID number to your profile or list it on your resume).

Preferred or Additional desired experience, education, skills: 

• Former military, Army experience is preferred.
• Master’s degree in relevant field.
• Upon customer approval a part-time hybrid schedule may be offered. 

Benefits:

• https://www.serco.com/na/careers/about-us
• Relocation assistance may be available.

If you are ready to lead a world class global support team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Military Veterans and Spouses are encouraged to apply!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates for the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

In compliance with state and local laws regarding pay transparency, the salary range for this role is $93,000 to $180,000.00; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Benefits:

https://www.serco.com/na/careers/about-us

Relocation assistance may be available.

Visit the following link for more information about how Serco supports our Veterans https://www.serco.com/na/careers/veterans-at-serco.

The contract is scheduled to be awarded early next year, so apply now to meet your future mission and team-mates.

Apply today to discover your place in our world!

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.