Looking for a technical writing opportunity at a place where you can be creative and innovative every day?  Discover this great opportunity at our Fort Bliss, Texas location.  Bring your expertise and collaborative skills to make an impact on our military defense and safety of our soldiers by discovering your new role supporting this critical mission.

Serco supports the US Army as a prime contractor for their Next Generation Command and Control (NGC2) contract which supports integrating capabilities that enable the service to employ Command Posts (CP) across the operational spectrum.  Our team develops, integrates, and maintains modern and mobile solutions for an integrated CP infrastructure. 

You will be part of a team that works closely with the customer and other Serco functional area teams to deliver quality systems and associated supporting documentation.  The team has been recognized by the Army Customer and the industry for their outstanding contributions to the contract and program.

In this role, you will:

• Develop, organize, and write user guides, manuals, work instructions, training material, and other technical publications that are easy to understand.
• Determine the clearest and most logical way to present information for greatest reader comprehension.
• Review and/or copyedit content developed by other members of the team.
• Work closely with subject matter experts, developers, and product managers to gather and interpret technical information.
• Create diagrams, charts, and other visuals to enhance user comprehension of complex topics.
• Create and maintain the information architecture.

Get to know your recruiter:

To be successful in this role, you will have:  

• An Active Secret clearance.
• A Bachelor’s degree with 4 years of experience in technical writing
  • or Certified Technical Writer with 6 years of experience in technical writing
• Experience with Microsoft 365 and graphic design software.
• Demonstrate Technical Proficiency
• Ability to travel up too 25% (Fort Carson, CO)

Additional desired experience and skills:

• Understanding of mechanical, electrical, and network operations.
• Experience with document development to military standards.
• Experience with graphic design software
• Understanding of an ISO 9001:205 QMS system
• Familiar with XML

If you are interested in supporting and working with our military and sailors and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.