United States Air Force Central Command (USAFCENT) is the Air Force Service Component of United States Central Command (USCENTCOM), a joint Department of Defense combatant command responsible for U.S. security interests in 27 nations that stretch from the Horn of Africa through the Persian Gulf region, into Central Asia. This position supports 9th Air Force (Air Forces Central)/A8 Programs and Requirements Directorate.

In this USAFCENT A8 Unit Program Coordinator - Admin Support role, you will:

• Support 9th AF A8 Directorate in three major areas.  Client Support Administration for Information Technology, Staff Task Management and Unit Program support.
• Configure user software, modify software configuration and perform basic configuration management functions in support of the A8 directorate. 
• Support functions include providing limited software application assistance for commonly used office automation and performing initial system diagnostics and trouble-shooting of systems. 
• Coordinate any IT support issues with all agencies (e.g., customers, Functional System Administrator (FSA), Communication Focal Point (CFP), etc.) when necessary.
• Review organization’s needs for computer resources on an annual and as needed basis
• Validate computer equipment requirements and unit Equipment Custodian (EC) requests as well as assist EC with hardware and software inventories
• Promote user awareness concerning unauthorized or illegal use of computer hardware and software in support of Operation Security (OPSEC)/Communication Security (COMSEC)
• Report security breaches to the Information Assurance Officer and distribute security information to the A8 staff
• Common Access Card Pin Reset (CPR) Trusted Agent USAF Public Key Infrastructure (PKI)
• Compile, format, and check quality of recurring information updates for meetings, VTCs, and reports
• Provide print outs of presentations as required
• Maintain organizational email account and archival file structure. Daily check the account for incoming emails and then distribute to the correct individual or division, or take action directly to resolve the issue

ADDITIONAL RESPONSIBILITIES:

Staff Task Management = USAFCENT and 9AF employ the Tasker Management Tool (TMT) to create, deliver, track and complete Staff tasking digitally.  To support staff tasking management, the UPC will maintain organizational email account and archival file structure.  Conduct daily checks the account(s) for incoming emails and then distribute to the correct individual or division, or take action directly to resolve the issue.  Furthermore, the UPC will conduct daily reviews of all AFCENT Tasker Management Tool (TMT) taskers on NIPR and SIPR for A8 and coordinate with the Divisions for assignment and completion.  UPC will monitor all input and output functions for A8 generated TMT taskers.  Processing of the taskers, both internal and externally generated, will include building the tasker, establishing the lead and coordinating offices, coordinating the staff processes and responses and managing the timelines to ensure all suspenses are met.

• Assists staff with setting suspenses and/or prioritizing work for all A8 staff personnel to support the commander/director
• Assists with conducting reviews and briefings on all facets of management functions with recommended courses of action for resolving problems
• Provides advice and guidance to staff in the organization of administrative, clerical, and procedural requirements. Assists other clerical staff in locating and selecting the appropriate guidelines, references, and procedures for application to specific cases
• Updates tracker or suspense files for unclassified documents as required

Unit Program Coordinator Support = The UPC will assists commander/director in accomplishing all necessary internal operations to include administrative training, security, development and implementation of organizational operating instructions and regulations of personnel related programs The UPC in their capacity of Unit Program Coordinator serves as Point of Contact for all newly assigned personnel; orients them regarding the basic functions of the organization, introduces them to key personnel and schedules their initial training/orientation requirements.

• Disseminates information concerning new or changed procedures/regulations
• Assists with determining and meeting administrative needs based on administrative support program requirements
• Assists A8 staff on changes in administrative policies and procedures. Identifies and implements processes which can be improved or made more efficient through application of automated technology or other methods.  Trains, orients, direct, and oversees the duties and work products of A8 POCs
• Assists with ensuring unit programs comply with regulations, laws, policies, and directives
• Assists with managing programs to include task management, Government Travel Card (GTC) program, health care program, fitness program, Government Purchase Card (GPC) program, safety program, Automated Data Processing Equipment (ADPE) accounts, Special Awards & Trophies, security program, and supply program
• Advises the director on policies and executes directives through the establishment of procedures for associated programs. Assists with ensuring assigned members are aware of individual requirements established by law and/or policy
• Monitors trends of programs and advises commander of their current evaluation ratings
• Attends required training, meetings, and functions as related to the prescribed unit programs
• Assists the director in the performance of administrative functions associated with the supervision of military and civilian employees (i.e. coordinating personnel assignments, promotions, and performance evaluation products, etc.). Assists with providing evaluations and validation of manpower requirements and participant qualifications for operational/contingency planning and exercises
• Monitors personnel action requests, tracks personnel, manpower, and training transactions as documentation flows through the directorate and provides status reports to management
• Monitors the timeliness, accuracy and transmittal of performance reports in accordance with established guidelines. Coordinates with appropriate offices and resolves conflicts affecting organizational positions
• Assists with developing, establishing, updating, and maintaining office procedures and records/files of various types to ensure effective and efficient operation of the office
• Assists project officer planning command sponsored events ensuring proper protocol is followed

Meet your Recruiter:

To be successful in this roll, you will have:

• US Citizenship
• An Active Secret Security Clearance
• Possess DoD 8570 IAT Level 1 certification and maintain certification
• Three (3) years of experience in PC tech and desktop support, ability to multi-task, work independently and as part of a team, trouble shoot methodologies and solve issues and communicate verbally and written with customers in a high operations tempo environment
• Three (3) years of experience with DISA MIAP program and Supply Electronic Document Control program
• Three (3) years’ experience working with tasker management system at a component staff or higher
• Four (4) years of experience in Microsoft Office applications/email systems or the equivalent
• High School Diploma/GED
• The ability to travel up to 10% of the time.

If you are interested in supporting and working with our military and sailors and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.