Position Description

Looking for a 100% remote Program Analyst opportunity at a place you can make a difference every day? Join our team to support the U.S. Army’s premier initiative to enhance soldier readiness, optimize physical and non-physical performance, significantly reduce injury rates, and streamline rehabilitation post-injury. Serco’s U.S. Army Holistic Health and Fitness (H2F) program is in need of a skilled Program Analyst who has prior experience assisting management with program coordination and analysis. Our analyst provides expertise by analyzing and coordinating services such as client programs, human resources, report preparation and control, equipment utilization, records control, and special management studies by performing the following duties. 

In this role, you will:

• Collect and evaluate data to comprehend complex business requirements and procedures and pinpoint opportunities for enhancement
• Work with stakeholders to analyze system/business processes
• Develop operational concepts, plans, and instructions
• Track and support issues to resolution
• Review, prepare, develop, and modify reports, briefings, and/or client programs and policies
• Provide Program Management support to complete various analytical and reporting tasks
• Monitor and assist staff with obtaining travel authorizations and submitting expense reports
• Assist with technical and operational activities, documents, and plans
• Maintain equipment and property records
• Perform clerical and administrative support tasks
• Be self-motivated and rely on limited experience and judgment to plan and accomplish goals
• Perform a variety of tasks

Meet the recruiter! 

Qualifications

To be successful in this role, you will have:

• A U.S. citizenship
• The ability to pass a NACI (Tier 1) to obtain access to U.S. Government systems
• A Bachelor’s degree and 3 years of related experience
  • or a high school diploma with 7-9 years of related experience in lieu of bachelor's degree
• Ability to understand end user processes and create concise reports in support of program execution
• Experience synthesizing data from multiple sources
• Experience creating program reports and briefings
• Proficiency in MS Windows and Office software tools
• The ability to communicate orally and in writing
• Familiarity with a variety of concepts, practices, and procedures in the business operations field
• Must be willing to work on an Eastern Time Zone schedule
• The ability to travel up to 10%

Additional desired experience and skills:

• Experience as a Business Analyst, Program Analyst, or Management Analyst 

If you are interested in supporting and working with our personnel across the globe on a passionate, talented, and diverse Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! 

Military Veterans and Spouses encouraged to apply!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $70,000.00 to $75,000.00; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills. 

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.