Serco is seeking a candidate to join our team providing IDE system support for our U.S Navy client located in Washington, DC. This individual will be based in Washington DC and will be responsible for providing administrative, operational, and programmatic support for PMS-ES, a Government Owned – Contractor Operated (GO-CO) Integrated Data Environment (IDE) system.

This position is contingent upon your ability to obtain/maintain a DoD Clearance.

• Perform system administration functions for the PMS-ES system and its applications and provide initial triage of user reported problems.
• Communicate with system users to troubleshoot reported issues and respond to requests (e.g. user access, application how-to, or application errors).
• Track reported issues and requests in a ticketing system and follow through to resolution.
• Coordinate with system developers to provide details of and troubleshoot reported issues.
• Conduct functional testing and validation of the system and updates/fixes to its applications.
• Interface with Navy program stakeholders to obtain relevant information to accomplish application data setup or modification.
• Provide individual and group training to system users both remotely and in-person.
• Develop technical documentation (e.g. training materials and user guides).
• Manage Active Directory user accounts, group policies, and permissions to support Citrix access and system security.
• Coordinate with the Database Administrator providing operational support for Oracle and Microsoft SQL Server databases.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field with a minimum of 5-7 years of relevant experience. In some cases, educational requirements may be adjusted or waived for 9 or more years of comparable work or military experience.
• Must be a U.S. citizen.
• Must be able to obtain and maintain a Secret Clearance post-employment.
• Must be able to work a flexible shift between 7 am and 7 pm ET, Monday through Friday.
• Must be able to fly to customer locations on the east, west, and gulf coasts to conduct on-site user training as required (estimate 10 days/yr max).
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Proficiency in Active Directory administration, including user account management, group policy, and access control.
• Ability to travel up to 10% of the time.

Preferred Qualifications

• Experience with Navy or DoD IDEs.
• Experience with the PMS-ES system is highly desired.
• Experience working in a collaborative, team environment.
• Experience with software testing and/or user training.
• Knowledge of Oracle and/or Microsoft SQL Server Database administration.

Desired Soft Skills

• Strong troubleshooting and analytical skills.
• Excellent communication and documentation abilities.
• Able to effectively prioritize and execute multiple tasks in a timely manner.

If you are interested in supporting and working with our military and sailors and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

Meet your Recruiter!

In compliance with state and local laws regarding pay transparency, the salary for this role is $97,787.27 to $162,978.79 however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.