United States Air Force Central Command (USAFCENT) is the Air Force Service Component of United States Central Command (USCENTCOM), a joint Department of Defense combatant command responsible for U.S. security interests in 27 nations that stretch from the Horn of Africa through the Persian Gulf region, into Central Asia. This position supports 9th Air Force (Air Forces Central)/A8 Programs and Requirements Directorate.

In this USAFCENT A8 Unit Program Coordinator - Admin Support role, you will:

A8, Public Affairs and SG Subtasks

• Configure user software, modify software configuration, and perform basic configuration management functions.
• Provide limited software application assistance for commonly used office automation and perform initial system diagnostics and troubleshooting of systems.
• Coordinate network and computer support issues with all agencies (e.g., customers, Functional System Administrator (FSA), Communication Focal Point (CFP), etc.)
• Review organization’s needs for computer resources on an annual and as needed basis.
• Validate computer equipment requirements and unit Equipment Custodian (EC) requests as well as assist EC with hardware and software inventories.
• Promote user awareness concerning unauthorized or illegal use of computer hardware and software in support of Operation Security (OPSEC)/Communication Security (COMSEC)
• Report security breaches to the Information Assurance Officer and distribute security information to the A8 staff
• Trusted Agent USAF Public Key Infrastructure (PKI)
• Maintain organizational email account and archival file structure. Daily check the account for incoming emails and then distribute to the correct individual
  or division or take action directly to resolve the issue.

A8 and Public Affairs Subtasks

• Daily review of all 9AF AFCENT Tasker Management Tool (TMT) taskers on NIPR and SIPR for A8 and coordinate with the Divisions.
• Monitor all input and output functions for A8 generated TMT taskers.
• Process, including input and output functions, A8 TMT generated taskers.
• Processing of the taskers, both internal and externally generated, will include building the tasker, establishing the lead, and coordinating offices, coordinating the staff processes and responses, and managing the timelines to ensure all suspense’s are met.
• In processes all newly assigned personnel; orients them regarding the basic functions of the organization, introduces them to key personnel and schedules their initial training/orientation requirements.
• Disseminates information concerning new or changed procedures/regulations with information assurance, security, SharePoint, and records management.
• Assists A8 staff on changes in IA, security, SharePoint, and records management policies and procedures. Identifies and implements processes which can be improved or made more efficient through application of automated technology or other methods.
• Assists with ensuring information assurance, security, SharePoint, and records management programs comply with regulations, laws, policies, and directives.
• Assists with managing programs to include task management, ITAM accounts, security program, and supply program.
• Attends required training, meetings, and functions as related to the prescribed unit programs.
• Assists with developing, establishing, updating, and maintaining office procedures and records/files of various types to ensure effective and efficient operation of the office.
• Updates tracker or suspense files for unclassified documents as required.
• Assists A8 personnel in scheduling VTC/meetings and reserving conference rooms.
• Processes security visit requests IAW AFCENT FP/SSO procedures on behalf of A8 personnel and incoming visitors.
• In coordination with KOM, builds and maintains the AFCENT A8 SharePoint page(s).

Meet your Recruiter:

To be successful in this roll, you will have:

• US Citizenship
• An Active Secret Security Clearance
• Possess DoD 8570 IAT Level 1 certification and maintain certification
• Possess and maintain currency of initial/refresher HIPAA and Privacy Act training. Due to need for access to government systems, new personnel have 30 days upon employment start to complete this requirement.
• Three (3) years of experience in PC tech and desktop support, ability to multi-task, work independently and as part of a team, trouble shoot methodologies and solve issues and communicate verbally and written with customers in a high operations tempo environment
• Three (3) years of experience with DISA MIAP program and Supply Electronic Document Control program
• Three (3) years’ experience working with tasker management system at a component staff or higher
• Four (4) years of experience in Microsoft Office applications/email systems or the equivalent
• High School Diploma/GED
• The ability to travel up to 10% of the time.

If you are interested in supporting and working with our military and sailors and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.