DOTD Police Dispatcher – Baton Rouge, LA

Come to Serco and make a difference every day!

As a DOTD Police Dispatcher, you will play a vital role in ensuring public safety by coordinating emergency responses, assisting law enforcement, and supporting transportation operations across Louisiana. This position requires quick thinking, clear communication, and the ability to remain calm under pressure.

What You’ll Do

As a Police Dispatcher, you can expect to:

• Receive and process telephone, radio, teletype, and alarm calls for emergency responders
• Enter and retrieve information in the Computer-Aided Dispatch (CAD) system
• Dispatch police vehicles by radio, CAD, or phone, relaying orders to officers at emergencies, crime scenes, crashes, and other incidents requiring law enforcement
• Ensure all communications comply with Department and FCC regulations, using proper radio protocol and 10-codes (if applicable)
• Coordinate with the Officer in Charge (OIC) or Incident Management Coordinator (IMC) to dispatch back-up units as needed
• Facilitate radio communication with local police departments, the Traffic Management Center (TMC), Motorist Assistance Patrol (MAP), and other emergency responders
• Dispatch police vehicles to medical calls and notify ambulance services when necessary
• Monitor and operate ATMS iNet software to control and observe field devices such as CCTV cameras, Digital Message Signs (DMS), ramp meters, and emergency gates
• Input, retrieve, and transmit information through the National Crime Information Center (NCIC) system and state motor vehicle files
• Report major emergencies or criminal activity to the Chief or Officer in Charge
• Maintain accurate records, including daily logs, wrecker rotation logs, security system files, and case incident reports
• Prepare files and court information records as needed
• Perform equipment tests, minor maintenance, and report failures to supervisors
• Follow Standard Operating Procedures (SOPs) and complete related clerical/administrative duties

Qualifications – To be successful in this role, you will have:

• High School Diploma or GED
• Technical knowledge from prior communications experience or on-the-job training
• Strong verbal communication skills under stressful conditions
• Proficiency in typing and using CAD systems, CCTV, radio equipment, and computer software
• Ability to obtain NCIC certification
• Availability to work 12-hour shifts in a 24/7 operation, including nights, weekends, and holidays

Preferred Qualifications

• 1–2 years of prior police or emergency response dispatching experience
• Knowledge of public safety operations

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.