The U.S. Army Planning, Programming and Budgeting Business Operating System (PPB BOS) Program provides technical support services to the Army G-8 Program Analysis and Evaluation (PA&E) office for the development, implementation & sustainment of the of the Army Planning, Programming,  Budgeting, and Execution (PPBE), which is employed by Army Headquarters to develop the Army portion of the President’s Budget. In this capacity, you will be working a hybrid schedule with at least 3-4 days per week onsite at the Pentagon.

This position requires an active or interim Department of Defense (DoD) Secret security clearance

As a SysOPS Support Administrator, you will be supporting users and applications in the AWS GovCloud environment.

In this role, you will:

• Perform application deployments for both custom developed and COTs applications.
• Interact directly with the customer to coordinate software upgrades, maintenance, and system support activities.
• Monitor systems and application performance. Troubleshooting performance issues through root-cause analysis and addressing system challenges.
• Managing server and software configurations, ensuring adherence to established procedures, and documenting system changes.
• Troubleshoot, Alert and Escalate operational issues
• Lead and coordinate operational support efforts requiring input/action from multiple internal and external teams
• Support occasional after-hours application deployments
• Apply Windows Server and Red Hat operating system patches
• Analyze process and make recommendations to improve team efficiency
• Document standard operating procedures and promote use of engineering best practices.
• Additional duties may include creating user and service accounts, maintaining system documentation, optimizing system performance, and allocating storage space.

To be successful in this role, you will have:

• One of the following:
  • Bachelor’s degree in an IT-related field with a minimum of 8 years of enterprise IA/cybersecurity, cybersecurity operations, and/or federal cybersecurity compliance experience
  • Master’s degree in an IT-related field with a minimum of 6 years of enterprise IA/cybersecurity, cybersecurity operations, and/or federal cybersecurity compliance experience.
• Good attention to detail and ability to work independently as well as part of a team.
• Excellent customer service and communication skills
• Ability to work independently on tasks
• Must have a Security+ certification or equivalent certification for DoD 8570 compliance
• Familiarity with Windows and/or Linux operating systems
• Active SECRET or Interim SECRET Clearance required
• Abilty to travel up to 10%

If you feel your skillset is a match to the aforementioned requirements, then you should be ready to take the next step of your career path, apply today! 

Meet your Recruiter!

In compliance with the District of Columbia’s Equal Pay for Equal Work Act, the salary range for this role is $119,574.56 to $199,290.94; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.