Join a dynamic team of communications professionals supporting beneficiary care for the Military Health System.

The Serco team supports the public affairs and communications activities of the Military Health System and Defense Health Agency. The communications professionals of this team promote the activities of the MHS, develop content for publication, respond to crisis communications, and manage the social and online communication channels.

You will be part of the social media team working closely with both the other members of the broader communications division and the government communications leadership.

In this role you will:

• Support the broad communication activities and efforts of the Military Health System and the Defense Health Agency.
• Coordinate with government and contract personnel across the communications teams and various programs and divisions within the MHS.
• Develop unique social media content for MHS and DHA social accounts including Facebook, Instagram, LinkedIn, X, and YouTube.
• Edit, publish, and manage social content across multiple platforms.
• Leverage social media management tools (e.g.: Sprout Social, Hootsuite) to publish content and manage social activities.
• Monitor, review, and respond to communication and inquiries across multiple social media channels.
• Develop promotional campaigns and content supporting MHS and DHA goals and initiatives.
• Collaborate with social media partners such as the Department of War, Department of Veterans Affairs, TRICARE, CDC, and other government agencies.
• Support the broader communications initiatives and activities of the public affairs and communications divisions for MHS and DHA.
• Coordinate and align social messaging with the health care initiatives supporting MHS beneficiaries.

To be successful in this role you must have:

• A Bachelor’s degree in Communication, Education or related field
• Two years of experience developing content for organizational social media accounts
• Experience creating multi-media content for Facebook, LinkedIn, Instagram, and other social media platforms
• Experience using content management tools (e.g. Buffer, Hootsuite, Sprout Social)
• Excellent written and verbal communication skills
• Experience working on cross-collaborative communications teams

Additional desired experience and skills:

• Experience working in MS Teams and SharePoint
• Knowledge of military structure and culture
• Experience working in a government environment
• Knowledge or experience in the health care industry
• Creation of visual content for social media
• Experience work in MS Office products

In compliance with state and local laws regarding pay transparency, the target salary range is $57k-$74k; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

If you are looking for a role where you can advance your career in communications and make a difference supporting service members and their families, this opportunity is for you.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.