If you love high profile and challenging programing projects supporting the US Navy - Serco has a great opportunity for you!

Serco supports the US Navy as a prime for their NAVSEA contract which supports their defense work on Surface Ships.  Our team provides various types of support to the Navy Modernization Process. The mission of the Navy Modernization Process (NMP) is to provide a disciplined process to deliver operational and technical modifications to the U.S. Naval Fleet in the most effective and cost-efficient way. The process defines a standard methodology to plan, budget, engineer, and install timely, effective, and affordable shipboard improvements while maintaining Configuration Management (CM) and supportability.

The Metrics Data Analyst will play a vital role in engaging Senior Navy leaders, leveraging their comprehensive understanding of shipboard operations and their ability to provide valuable insights through data analysis. Ideally, we are seeking a Metrics Analyst who has served onboard ships, in a shipyard environment and/or with past experience working on Navy maintenance metrics and analytics.

The ideal candidate will possess an understanding of shipboard maintenance, enabling them to contextualize data analysis within the unique challenges and requirements of the naval environment. 

This position is seated in the Washington Navy Yard with potential opportunity for limited teleworking.  Minimal travel is expected.

The Metrics Analyst will:

• Apply shipboard maintenance experience and data analytics expertise to support the chain of command from senior Navy leaders to waterfront project managers and specialists in making informed ships maintenance and logistics decisions.
• Collaborate with stakeholders to gather and analyze relevant data from shipboard operations and other sources.
• Employ statistical analysis and data visualization tools to effectively extract insights and communicate findings.
• Develop data-driven reports, briefings, and presentations for senior Navy leadership.
• Identify opportunities for process improvement and optimization based on data analysis results.
• Stay abreast of industry trends and advancements in data analytics, incorporating new methodologies and technologies as appropriate.
• Foster strong working relationships with Navy personnel and stakeholders to ensure data analytics efforts align with organizational objectives.
• Produce written deliverables to include reports, spreadsheets, databases, formal process mapping, technical design, system testing and implementation activities explaining their findings and recommendations for managers, executives, and other officials.

The Metrics Analyst will have:

• A Bachelor’s Degree.
• 5 years of relevant experience is required.

• An Active DoD Issued Secret clearance at time of application. 

• A strong background in data analytics, including proficiency in statistical analysis, data visualization, and advanced analytic techniques.
• The ability to extract meaningful insights from complex datasets and present them in a clear and concise manner is crucial.
• Experience working with diverse data sources and applying advanced methodologies such as Artificial Intelligence (AI) and Machine Learning (ML) will be highly valued.
• Naval surface ship experience - preferably in maintenance and surface warfare.
• Strong background in data analytics, including experience with statistical analysis, data visualization, and advanced analytic techniques in a DoD setting, Navy preferred.
• Proficiency in leveraging data to support decision-making processes and drive operational improvements.
• Excellent communication skills, with the ability to effectively convey complex data insights to senior Navy leaders.
• Familiarity with data sources and systems commonly used in the naval environment.
• Advanced competency with Microsoft Office suite of tools (i.e., Word, PowerPoint, Excel, etc.)

Desired experience and skills:

• NAVSEA or Navy experience.
• Experience with Depot-level Overhaul, Maintenance and Modernization activities.
• Algorithm writing experience with Python and similar AI / ML languages desired.
• Experience with data visualization using Qlik and/or Tableau.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits HIGHLIGHTS – Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.

To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.