Join our dynamic team supporting FEMA Hermit’s Peak, where your expertise will contribute to effective disaster claim processing and customer satisfaction.

You will leverage your robust experience in claims evaluation to navigate complex federal policies while maintaining exceptional standards of service. This role requires proficiency in technology and communications as you work closely with claimants and other stakeholders.

In these roles, we will provide expertise in the following:

• Commerical Property Insurance Professional
• Project Manager
• Report and Communication Specialist
• Administrative Support Specialist
• General Planner
• Environmental Planner
• Financial Analyst
• Civil Engineer
• Certified Floodplain Manager
• Construction Inspector

To be successful in this role, you will have:

• Federal Emergency Management Agency (FEMA) Public Assistance (PA) experience or relevant experience
• A Bachelor's degree or appropriate years of relevant experience (depending on LCAT)
• Depending on the LCAT a professional certification may be required/preferred
• Must have the ability to obtain and maintain DHS Public Trust
• Must be a United States Citizen
• Microsoft Office skills
• Must have ability to deploy to any location in zone 2 with a 24-48 hour notice
• Zone 2 includes Arkansas, Colorado, Illinois, Indiana, Louisiana, Michigan, Minnesota, Montana, New Mexico, North Dakota, Ohio, Oklahoma, South Dakota, Texas, Utah, Wisconsin and Wyoming
• Must be comfortable and experienced using a Smart Phone
• The ability to go on 6–12-month deployments at a minimum
• Must have a sound technical knowledge base of discipline’s standard concepts, principles and techniques
• Must be able to work independently, in a team environment and under stressful conditions with tight deadlines
• This position is contingent upon your ability to obtain/maintain/transfer a DHS Clearance. This position is contingent upon customer requirements and/or their approval.

Additional desired experience and skills:

• Knowledge of the FEMA Public Assistance Program/Policy
• Trained in the PA delivery model preferred
• Active FEMA badge

If you are interested in supporting and working with our FEMA efforts then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $50,000 to $156,000; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.