Serco is seeking a self-starter Senior Manager Compliance to join our talented and fast-paced team supporting millions of people applying for healthcare coverage via the Federally Facilitated Marketplace (Marketplace). This dynamic position provides implementation management of policy changes and program improvement inovations on the CMS Eligibility Support (ES) Program, which processes eligibility verification for Marketplace coverage and subsidies. The successful candidate will apply experience from end-to-end change management projects to lead cross functional teams in aligning necessary program changes to meet program goals. The candidate will also manage policy, internal and external audit, data analytics and research teams to improve program performance, quality, and consumer experience. As such, the candidate in this role will closely collaborate with Serco leadership, Service Delivery, Operations, IT system teams, and CMS executives.

The candidate in this position ideally brings subject matter expertise in federal health program implementation (particularly the Health Insurance Marketplace, Medicare, Medicaid and/or CHIP), program improvement and innovations, and project management experience. Successful candidate will have experience managing cross-functional teams working on diverse projects under competing timeframes.

This role will be located in Serco’s Herndon, VA office with option for hybrid telework.

In this role, you will support CMS and Serco leadership and teams as follows:

• Proactively apply knowledge, understanding, and experience of federal health policy and program implementation to advise on operational process changes and program improvements
• Identify, assess and advise on best approaches to incorporate new policy changes, maintain compliance, and ensure quality consumer experience.
• Evaluate program impacts, develop program options, and provide in-depth analysis and recommendations for end-to-end process and operational implementation.
• Manage program changes and improvements/innovations to improve consumer verification experience and outcomes
• Leverage cross-functional teams (including service delivery, operations, quality, IT, research and data) to examine program policy or business process changes and assess potential impacts on consumers applying for health insurance through the Marketplace.
• Proactively propose analytical studies to improve Marketplace program application, eligibility and verification process.
• Develop strategic planning and program improvements initiatives that would optimize Marketplace eligibility processing and enhance consumer enrollment outcomes.
•  Manage cross-cutting projects and research studies
• Manage and/or coordinate priority projects that crosscut multiple teams and product lines to analyze business, functional, and technical requirements.
• Propose and execute ad hoc studies and projects, including developing contract proposal with CMS; managing subcontracting process; project management, coordination and oversight
• Deliver executive level communication and consultation to CMS and Serco
• Produce high-level, well-written memos, briefs, analysis, evaluations, reports and presentations.
• Effectively deliver strategically framed oral and written briefings with clear and concise descriptions of policy and/or program changes including options, requirements, potential impact.
• Develop and maintain effective and efficient working relationships that build confidence and trust with the government leadership and SMEs, and Serco teams.
• Contribute to business development efforts to accelerate growth
• Identify and pursue potential business opportunities that align with Serco’s objectives and capabilities.
• Provide policy, implementation, and innovation expertise in drafting responses to sources sought, request for proposals, and other business development requirements.
• Perform other tasks as required or assigned

Competencies

• Understanding of ACA and Marketplace policy issues affecting consumer coverage.
• In-depth knowledge of the Marketplace eligibility and enrollment policies and processes, or other federal health programs (such as Medicaid, Children’s Health Insurance Program or Medicare) and private health insurance industry.
• Experience in project management and implementing program policies and process changes
• Experience in managing diverse, cross functional teams
• Effective leadership, management, and organizational skills.
• Demonstrated good judgment, a well-developed sense of propriety, political acumen, the ability to think constructively.
• Excellent verbal and written communications skills.
• Strong interpersonal skills.
• Ability to deal with complex and changing policy and political environment.
• Enjoy working in fast-paced and collaborative team environment.

Required Qualifications:

• Undergraduate degree in public health, public policy, government, management or other appropriate degree required
• Understanding of ACA and Marketplace policy issues affecting consumer coverage
• Knowledge and experience of the Marketplace or other federal health programs (such as Medicaid, Children’s Health Insurance Program or Medicare) eligibility and enrollment policies and processes
• Minimum ten years of experience implementing and/or operating complex project or programs, including direct project management experience
• Minimum 3 years management experience
• Ability to travel up to 10% of the time if needed

If you are interested in supporting our mission and working with a passionate team - then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits HIGHLIGHTS – Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.

To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.