Serco North America is seeking a Senior Quality Assurance Engineer to join our team of qualified, diverse individuals. The position will be in Orlando, FL.  If you are up for a challenge on an exciting program with plenty of growth opportunities, come join us!

The successful candidate will provide Quality and Mission Assurance support for the CAF DMO Program. The QMA Engineer will have responsibility for ensuring product, process, and supplier requirements are met while achieving high levels of quality, customer satisfaction, program execution, and on-time delivery.  The QMA Engineer will support all aspects of quality and mission assurance for the program.

          An Interim Secret security clearance is required prior to starting.

               In this role, you will:

• Leading all quality processes for the program (e.g., audits, independent reviews, quality planning, quality documentation, vendors, parts, program corrective action tracking/reporting, program reporting)
• Quality representation in program baseline management activities (e.g., Milestone Reviews, CCB, ERB, peer reviews, etc.)
• Active participant in Program Management metrics, to include working with program team on making process improvements.
• Perform document, drawings, CDRLs, and supplier reviews to ensure compliance with requirements and standards.
• Perform Physical Configuration Audits (PCAs) on hardware deliverables.
• Generate program quality plan and report program Quality Metrics (as applicable)
• Support in the Program Risk & Opportunity Management Board (ROMB) and processes (e.g., monthly risk meetings, monthly risk reporting, and PMRs)
• Perform Program & Supplier Root Cause and Corrective Action (RCCA) analysis and drive corrective actions to closure.
• Identify, lead, and participate in continuous improvement projects to improve quality, efficiency, customer satisfaction, and program profitability.
• Generate and maintain program’s AS9100 Rev D compliance matrix.

Meet your Recruiter!

To be successful in this role, you will have:

• Bachelors degree with 8 years of relevant work experience (or a Masters degree with 6 years of experience).
• An Interim Secret security clearance is required prior to starting.
• Experience with ISO 9001/AS9100 Quality Management Systems environment
• Must be able to multi-task and quickly adapt to change when issues arise
• Strong background and expertise in Microsoft Word, Power Point, and Excel
• Demonstrated problem solving and decision-making skills
• Must be able to plan, organize, and establish priorities related to an assignment and the ability to work independently
• Strong interpersonal skills and the proven ability to work effectively and collaboratively with internal business/technical teams and external customers
• Travel as required (minimal) up to 10%
• Experience with Root Cause Corrective Action.

Additional desired experience and skills:

• ASQ Certified Quality Engineer or AS9100 Lead Auditor Trained/Certified.
• Familiar with Cyber Security Process.
• AGILE / SCRUM TEAM process experience & training

If you are interested in supporting and working with our military and sailors, and an enthusiastic Serco team, then submit your application now for immediate consideration – it only takes minutes to apply and could change your career!

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits HIGHLIGHTS – Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.

To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.