Are you a Technical Project Leader looking for a place to make an impact every day? Serco is the place for you! 

If you love engaging in challenging projects, traveling and career growth, Serco has a great opportunity for you as a Technical Project Leader supporting our ONCERS & NG-911 Team.

The ONCERS Team specializes in providing an IP based system that displays information from various data sources: 911 emergency call services, Enterprise land Mobile Radio (ELMR) Base fire and intrusion alarms that are integrated into the Local Alarm Monitoring and Automation System (LAMAS), and Computer Aided Dispatch(CAD) into one consolidated system which allows the Dispatch Operator to receive base alarms and 911 calls while being able to dispatch the proper emergency services and first responders via the ELMR system on various military bases.

This position is contingent upon your ability to obtain and maintain a DoD Secret security clearance 

In this role, you will:

• Be responsible for planning, organizing and managing a project, or series of smaller projects or a definable piece of a larger program for successful completion and performance consistent with contractual agreements.
• Be responsible for acquiring follow-on business associated with assigned projects and for supporting new business development by leading or assisting with proposals.

To be successful in this role, you will have:

• Ability to obtain and maintain a DoD Secret security clearance 
  • U.S Citizenship required
• A Bachelors Degree
  • Or a High School Diploma/GED with minimum 16 years of experience with public safety telecommunications and information systems, including Enhanced 911 (E911), Next Generation 911 (NG911), Computer Aided Dispatch (CAD), Geospatial Information Systems (GIS), and Enterprise Land Mobile Radio (ELMR) 
• Minimum 12 years of experience with public safety telecommunications and information systems, including Enhanced 911 (E911), Next Generation 911 (NG911), Computer Aided Dispatch (CAD), Geospatial Information Systems (GIS), and Enterprise Land Mobile Radio (ELMR) 
• Experience with public and private sector E911 and NG911 solution deployments
• Knowledge of public safety telecommunications and information systems industry standards, including the National Emergency Number Association (NENA)
• Experienced in first and third party Computer Telephony Integrations (CTI) with all major telephony platforms including analog, digital, and VoIP
• Experience with E911 and NG911 Systems installation and configuration practices within the DoD Information Assurance (IA) and Cyber Security framework
• Ability to travel up to 75+% of the time
  • CONUS & OCONUS 
  • Ability to obtain and maintain a valid U.S Passport 

Apply today to discover your place in our world!

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits HIGHLIGHTS – Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.

To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.